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Frequently Asked Questions
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We appreciate your understanding that the completion of your order may require approximately 3-15 days for production, followed by 3-4 working days for delivery, depending on the specific item.
Production Times:
*Moissanite, Lab-Grown Diamond, 925 Silver, Gold (10K/14K/18K) & Platinum Items: 8-15 days
*Wedding Bands:With Inlays: 5-10 days
Plain Bands: 3 days
Delivery Times:
Free Fast Shipping: 3-4 WORKING DAY (After Production)
We offer international shipping to destinations worldwide, partnering with DHL, UPS, and FedEx for reliable and efficient global delivery.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Or, you can track the status of your order from your "order track" section on your account page on the website.
Yes, we do ship internationally. The shipping fee is free.
We offer international shipping from Hong Kong to destinations worldwide.
Moissanite is a nearly colorless gemstone composed of silicon carbide. It was first unearthed in 1893 by the French scientist Henri Moissan, who later earned the Nobel Prize in Chemistry. The original discovery was made in the crater formed by a fallen meteor.
Although moissanite may bear a visual resemblance to diamonds, it differs significantly. Diamonds consist of carbon, while moissanites are crafted from pure silicon carbide—an exceptionally rare, naturally occurring mineral.
The natural moissanite identified by Moissan in 1893 is extraordinarily scarce, rendering it nearly impractical for use in jewelry. As a result of its extreme rarity, contemporary moissanite is created in laboratories.
Moissanite is the sole gemstone that can pass as a diamond on a handheld point test. If you desire a stone resembling a diamond without the hefty price tag, moissanite is an excellent choice. Known for its exceptional toughness, moissanite is an ideal option for an engagement ring—a piece of jewelry typically worn daily. High-pressure research studies have demonstrated moissanite's remarkable resistance to breaking and chipping.
Moissanite is the only gemstone that can convincingly mimic a diamond in a handheld point test. If you're seeking a diamond-like stone without the hefty price tag, moissanite is an excellent choice. Ultimately, the decision comes down to personal taste.
Laboratory-grown diamonds are generally more affordable than their naturally mined counterparts, offering savings of around 30% for a diamond of similar size and quality. In contrast to moissanite, lab-created diamonds possess identical physical, chemical, and optical properties as mined diamonds. They showcase the same brilliance, fire, and scintillation.
Furthermore, lab-grown diamonds present an attractive choice for individuals interested in eco-friendly and ethical gemstones, as they do not require mining.
All jewelry in the Carat Gala collection can be replaced with lab-grown diamonds throughout the entire line.
Carat Gala is committed to the quality and craftsmanship of our jewelry. We proudly offer a lifetime warranty, free of charge, covering manufacturing defects in materials and workmanship for all Carat Gala jewelry purchased from our website.
Our Moissanite, gemstones, and jewelry adhere to the highest standards, utilizing only the finest materials. Each item undergoes meticulous inspection at our factory and distribution facility before being shipped to ensure utmost quality.
To preserve the beauty of your jewelry, store each piece individually in pouches or boxes, or keep them separated in compartments. Sealable plastic bags are also a handy option for storage and protection. If you're placing jewelry in a drawer or jewelry box, line the compartments with a soft material like felt or velvet to prevent scratches.
Avoid exposing your jewelry to liquids, chemicals, and corrosive materials. Remember to take off your jewelry before activities such as showering, swimming, exercising, or applying cosmetics. These precautions will help prevent tarnishing and ensure your jewelry stays shiny and new for years to come.
We offer a complimentary 30-day return policy, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships for a full refund back to your original payment method. Customized or engraved items will not be accepted for return. Please check our refund policies for more.
You can purchase on our website using a debit, credit card. Additionally, we support Paypal, Apple Pay, Google Pay and other wallets. You can choose these payment methods at checkout.
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.